Frequently asked questions

• How do you charge my car?

  Charge Fairy checks your car's battery at the end of each day and if it's running low will come and charge it.
  
  We've built a unique, battery-powered, mobile charger that we bring to your car, plug it in and get you charged in minutes. All while you sleep.
  
  

• What if you can’t park your van behind or in front of my car?

  We like to park as close as possible to your car. Ideally, that's just in front or behind, but sometimes that's not possible. Fortunately, we've built our mobile charger with a 15M cable so we can park up to 3 cars away and still charge you.
  
  Worst case though, we might have to double park for a few minutes to get close enough. If you live on a narrow road, we make sure we visit at times where that's likely to cause the least disruption.

• How does your pricing compare to the rapid chargers at a petrol station or motorway services?

  We charge a small weekly fee that includes access to our service, daily monitoring of your car and 10kWh of energy - typically enough to drive at least 30 miles. When we come and charge your car, all you pay is 79p per kWh, after the first 10kWh.
  
  With Charge Fairy you don't need to factor charging into your regular routine or worry about finding an available, working charge point. We keep an eye on your battery every day and come and charge before you get too low.

• Is your driver able to open or drive my car?

  Our drivers are routed to your car when it needs charging. As they get close, they are able to trigger the car's lights to flash to help them find it at night. When they're close enough to charge your car, they can unlock its charge port.
  
  No other access or functionality is available to our drivers.

• How much charge do I get each week?

  Our subscriptions include 10kWh per week. We'll charge your car whenever it needs it and you just pay for the energy after the first 10kWh. There is currently a fair-usage limit of 50kWh per weekly. This is typically enough for between 120 and 200 of driving, more than most UK cars travel in a week.
  
  Over time, we will offer more packages, at different prices, for drivers with different charging needs.

• Are your vans electric?

  All our vehicles are 100% electric. Our chargers, in the vans, are battery-backed so they're zero emission too

• How green is the electricity you use you charge my car?

  As well as providing the most convenient, magical charging experience, we also want it to be the greenest. That's why all the energy we use to charge your car comes from renewable sources.